If you are not satisfied with your order order for any reason you can submit a return request within your account by going to completed orders and click on Return Item(s) to the right of the order you would like to request a return for.
Please read our return details before making a request.
Should we make an error with your order sending you an incorrect product, you of course may return the item. We will rectify the error in a timely manner and reimburse you for any shipping expense. Please contact us to discuss the details prior to returning any item.
If a product you ordered arrives damaged, please email photos of the product as soon as possible to firstname.lastname@example.org.
Changed your mind?
Any unused, unopened product may be returned for;
- A full refund
- An exchange.
Return claims must be made within 30 days from the original purchase date and you must submit a return request for a return authorisation.
When returning an item please do so with the original packaging to ensure that the product is not damaged on its return journey. Please also ensure you get proof of delivery, either by receipt or a tracking reference.
Dermalogica Products - We offer a full refund policy for any Dermalogica product if you should be dissatisfied for any reason within 14 days of delivery. Please return the product to our address below with your order number and we will provide a refund upon the products return.
We will be happy to authorise a return for an exchange on any unopened product. Please note: The customer is responsible for all shipping charges including the cost to ship an exchange.
If a product you have ordered is out of stock at the time of shipping, we will automatically back order it and deliver it at no additional shipping cost when it becomes available.
Any order cancelled by the customer prior to processing will be deleted from our system without any charge. Should an order be cancelled by the customer after it has been processed and shipped, the customer will be responsible for returning the parcel at their expense or refusing delivery. Orders are refunded within 30 days.
Returned free shipping orders
If an item was ordered under "Free Shipping" and is later returned for a refund due to;
- Not being picked up from a post office
- Or incorrect shipping details due to customer error
The original shipping charge we incurred will be deducted from the amount refunded to your debit/credit card. All returns made within the 14 day cooling off period receive a full refund.
All returned items must be sent at the customer’s expense. If we have authorised a return, please ship the item back to us within 30 days of having received the authorisation. Please enclose a copy of the original invoice or email confirmation if possible. Give us a short description of the situation on the invoice and be sure that a daytime phone number is included so we can contact you if necessary. Please pack the item in a manner which will ensure it arriving undamaged.
We offer a 100% money back guarantee on all Dermalogica products returned for any reason. We'll gladly accept returns for any used/unused Dermalogica products with packaging in its original state and will issue a full refund upon receiving your items within 30 days of the purchase date.
Should you have a skin response to your product, please get in contact with our customer services team as soon as possible.
All returns must be pre-approved by customer service and submitted via the returns section under your account.
Treat Your Skin Ltd
Unit 11 Dakota Business Park
14 Downley Road