Please Note: Due to the current Royal Mail strikes, you may experience a delivery delay. For any urgent orders, we recommend selecting our express delivery option. Click here to see our full delivery information.
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UK - Mainland

Royal Mail 2nd Class Tracked (Estimated 2-5 Working Days) - FREE (£3.00 for orders under £40)
Royal Mail 1st Class Tracked (Estimated 1-3 Working Days) - £1.95 (£3.95 for orders under £40)
Express Tracked Delivery (Estimated 1-2 Working Days) - £5.25
Royal Mail Special Delivery (Estimated Next Working Day) - £7.95

UK - Non-Mainland

Royal Mail 2nd Class Tracked (Estimated 2-5 Working Days) - FREE (£3.00 for orders under £40)
Royal Mail 1st Class Tracked (Estimated 1-3 Working Days) - £1.95 (£3.95 for orders under £40)
Royal Mail Special Delivery (1-2 Working Days) - £7.95

ROYAL MAIL STRIKE NOTICE

Due to upcoming Royal Mail strikes, orders placed via Royal Mail may experience delivery delays.

For mainland UK customers, we recommend selecting our 'Express Tracked Delivery' service which won't be effected as this is a Yodel service.

The strikes are planned for the following dates:

  • Friday 26th August 2022
  • Wednesday 31st August 2022
  • Friday 30th September 2022
  • Saturday 1st October 2022
  • Thursday 13th October 2022
  • Thursday 20th October 2022
  • Tuesday 25th October 2022
  • Monday 28th November 2022

Unfortunately, these delays caused by the Royal Mail strikes are beyond our control so all we can do is advise you to order early where you can.

IMPORTANT INFORMATION

Orders must be placed before 2:00pm for express delivery, excludes weekends and bank holidays.

Royal Mail orders over £60 will be automatically upgraded to a signature service.

Orders placed after 2:30pm on a Friday will not be shipped until Monday.

If you purchase three or more aerosols, your order will be automatically assigned to a courier service.

Royal Mail Page Logo Yodel Page Logo 

Ireland, Spain

Tracked Delivery (Estimated 2-7 Working Days) - £5.99

Germany

Tracked Delivery (Estimated 2-8 Working Days) - £6.99

Austria, Netherlands, Portugal

Tracked Delivery (Estimated 2-9 Working Days) - £8.99

Belgium, Denmark, France

Tracked Delivery (Estimated 2-8 Working Days) - £9.99

Greece, Italy, Sweden

Tracked Delivery (Estimated 3-9 Working Days) - £10.99

Bulgaria, Cyprus, Luxembourg, Malta

Tracked Delivery (Estimated 3-10 Working Days) - £12.99

Czechia, Finland, Hungary, Romania, Slovakia, Slovenia, Switzerland

Tracked Delivery (Estimated 3-11 Working Days) - £13.99

Croatia, Estonia, Norway, Poland

Tracked Delivery (Estimated 4-10 Working Days) - £15.99

Latvia, Lithuania, Monaco

Tracked Delivery (Estimated 4-11 Working Days) - £16.99

Iceland

Tracked Delivery (Estimated 2-10 Working Days) - £19.99

IMPORTANT INFORMATION

Please allow up to 25 working days before reporting a parcel as missing.

In Germany, it's the law that you have your name on the door or mailbox. If the name is not on there the driver is not allowed to deliver the parcel and it will be returned to sender and refunded minus shipping cost.

If any orders get stuck in customs, we are unable to provide a delivery date.

Malaysia, Ukraine, Hong Kong, Australia, Israel, New Zealand

Tracked Delivery (Estimated 4-10 Working Days) - £9.99

Singapore, Turks and Caicos Islands, Canada, China, Saudi Arabia

Tracked Delivery (Estimated 5-10 Working Days) - £11.99

USA, Aland Islands

Tracked Delivery (Estimated 3-8 Working Days) - £13.99

Russia, Bahrain, South Korea, Brunei Darussalam, Jordan, Vietnam, Bangladesh, Nepal

Tracked Delivery (Estimated 4-15 Working Days) - £15.99

Grenada, Angola, Antigua and Barbuda, Congo, Mali, Saint Kitts and Nevis, Seychelles, India, Guatemala, Bahamas, Haiti, Egypt

Tracked Delivery (Estimated 7-16 Working Days) - £15.99

Oman, North Macedonia, Equatorial Guinea, Myanmar, Kuwait, Tonga, Falkland Islands, Cambodia, Japan, Iraq, Afghanistan, Qatar, Swaziland, New Caledonia, Namibia, Trinidad and Tobago, Thailand, Turkey, Montserrat, Nicaragua, Liberia

Tracked Delivery (Estimated 7-18 Working Days) - £19.99

Sri Lanka, Kosovo, Bermuda, Anguilla, Lao People’s Democratic Republic, Lebanon, Ivory Coast, Cameroon, Armenia, Liechtenstein, Burkina Faso, Burundi, Bhutan, Fiji, Colombia, Argentina, Kenya

Tracked Delivery (Estimated 9-18 Working Days) - £22.99

Serbia, South Africa, Indonesia, Philippines, Pakistan, Gabon, Montenegro, Zambia, Saint Lucia, Zimbabwe, Senegal, Barbados, Vanuatu, Mauritius, Bosnia and Herzegovina, Costa Rica, Maldives

Tracked Delivery (Estimated 10-19 Working Days) - £24.99

Curacao, Peru, Kiribati, Reunion, Honduras, Malawi, United Arab Emirates, Nigeria, Lesotho, Paraguay, Comoros, Tunisia, Tajikistan, Aruba, Jamaica, Albania, Mozambique, French Polynesia, Cayman Islands, Solomon Islands, Dominican Republic, Rwanda

Tracked Delivery (Estimated 8-20 Working Days) - £27.99

Belize, Bolivia, Sierra Leone, Faroe Islands, Bonaire, Sint Eustatius and Saba, El Savador, Uruguay, Guinea-Bissau, Georgia, Djibouti, Suriname, Saint Vincent and the Grenadines, Benin, Saint Pierre and Miquelon, Belarus, Chile, Ecuador, Chad, Congo, Algeria, Niger, Uganda, Botswana

Tracked Delivery (Estimated 8-21 Working Days) - £29.99

Mexico, Martinique, Panama, Morocco, Greenland, Guadeloupe, Madagascar, Togo, Nauru, Moldova, Turkmenistan, Gambia, Gibraltar, Wallis and Futuna, Kyrgyzstan, Azerbaijan, Eritrea, Cabo Verde, Dominica, Andorra, Kazakhstan, Ethiopia, Tanzania, Central African Republic, French Guiana, Ghana

Tracked Delivery (Estimated 9-22 Working Days) - £33.99

Mongolia, Puerto Rico, Uzbekistan, Guinea, Mauritania, Mayotte, Cook Islands, Netherlands Antilles, Virgin Islands, Samoa, Guyana, Papua New Guinea

Tracked Delivery (Estimated 4-12 Working Days) - £39.99

Northern Mariana Islands, American Samoa, Guam, Marshall Islands, Micronesia, Palau, Saint Barthelemy

Tracked Delivery (Estimated 10-23 Working Days) - £53.99

IMPORTANT INFORMATION

Please allow up to 25 working days before reporting a parcel as missing.

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee. Unfortunately, if any orders get stuck in customs, we are unable to provide a delivery date.

VAT is not charged on overseas deliveries to countries outside of the EU. The UK 20.00% VAT is automatically deducted from the price.

Royal Mail Page Logo  

Royal Mail state items sent by 1st Class, 2nd Class, Standard Parcels and Recorded Signed For are not classed as lost until 15 working days after the due date (25 working days for outside the UK). If after 15 working days (25 working days for outside the UK) your order has not arrived, please let us know promptly so Royal Mail can investigate the lost parcel.

Missing tracked parcels must be reported within 7 days from shipment or the courier will decline a claim. Parcels sent via Royal Mail Special Delivery must be reported within 5 days from shipment. When submitting a missing a parcel, you may be required to sign a disclaimer form. Please note, this document must be physically signed, not digitally.

Any discrepancies with your order must be made within 48 hours of the parcel arriving.

If you give directions to the courier directly to a safe place or change of address, we are then unable to make a claim should there be a miss delivery or a fault.

How do I return my order?

If you are not satisfied with your order for any reason, you can submit a return request by emailing support@treatyourskin.com.

Before making a request, please read our return details below.

Shipping errors

Should we make an error with your order by sending you an incorrect product, you of course may return the item. We will rectify the error in a timely manner and reimburse you for any shipping expense. Please contact us to discuss the details prior to returning any item.

Damaged Items

If a product you ordered arrives damaged, please email photos of the product and packaging as soon as possible to support@treatyourskin.com.

Changed your mind?

Any unused, unopened product may be returned for a full refund or an exchange.

Return claims must be made within 30 days from the original purchase date and you must submit a return request for a return authorisation.

When returning an item, please do so with the original packaging to ensure that the product is not damaged on its return journey. Please also ensure you get proof of delivery, either by receipt or a tracking reference.

Exchanges

We will be happy to authorise a return for an exchange on any unopened product. Please note: The customer is responsible for all shipping charges including the cost to ship an exchange.

Back Orders

If a product you have ordered is out of stock at the time of shipping, we will automatically back order it and deliver it at no additional shipping cost when it becomes available.

Cancelled Orders

Any order cancelled by the customer prior to processing will be deleted from our system without any charge. Should an order be cancelled by the customer after it has been processed and shipped, the customer will be responsible for returning the parcel at their expense or refusing delivery. Orders are refunded within 10 days.

Returned free shipping orders

If an item was ordered under "Free Shipping" and is later returned for a refund due to not being picked up from a post office or incorrect shipping details due to customer error, the original shipping charge we incurred will be deducted from the amount refunded to your debit/credit card. All returns made within the 14 day cooling off period receive a full refund.

All returned items must be sent at the customer’s expense. If we have authorised a return, please ship the item back to us within 30 days of having received the authorisation. Please enclose a copy of the original invoice or email confirmation if possible. Give us a short description of the situation on the invoice and be sure that a daytime phone number is included so we can contact you if necessary. Please pack the item in a manner which will ensure it arriving undamaged.

Dermalogica Orders

We offer a 100% money back guarantee on all Dermalogica products returned for any reason. We'll gladly accept returns for any used/unused Dermalogica products with packaging in its original state and will issue a full refund upon receiving your items within 30 days of the purchase date.

Should you have a skin response to your product, please get in contact with our customer services team as soon as possible.

All returns must be pre-approved by customer service and submitted via the returns section under your account.

Returns Address

Treat Your Skin Ltd
Unit 11 Dakota Business Park
14 Downley Road
Havant
PO9 2NJ
United Kingdom

Please note, there is a selection of brands and products that we cannot deliver to specific regions or countries.

UK Delivery Only

  • ghd
  • Mavala
  • Paul Mitchell
  • Fragrances

UK & Ireland Delivery Only

  • Dermalogica
  • Advanced Nutrition Programme

UK & EU Delivery Only

  • Kérastase
  • SkinCeuticals
  • CeraVe
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